Shipping policy

Shipping Policy

Last updated: 10 October 2026

At Curious Moonbeam we want every parcel to feel like a mini‑adventure – swift, safe, and kind to Papatƫānuku (Mother Earth). The details below set out how your order travels from our trusted makers to your tamariki.

1. Where We Ship

  • Aotearoa New Zealand – We currently ship only within New Zealand.

2. Order Processing

Dispatch depends on the product, stock availability and supplier processing. QToys, Tender Leaf Toys and our other PGNZ-supplied brands ship from our NZ-based supplier; we do not apply a fixed handling promise across this range. Please contact us before ordering if you need an item by a particular date.

For in-stock MyDuckling products, MyDuckling aims to dispatch from Auckland within two business days after our supplier order has been processed. Busy periods and preorders may take longer. A MyDuckling order containing a preorder may be held until the preorder stock arrives.

We’ll email you as soon as each parcel is on its way.

3. Shipping Fees

Destination Service Cost
New Zealand (urban & rural) Tracked FREE on every order

We don’t currently offer an express upgrade, but we’re exploring options.

4. Delivery Estimates

Delivery timing varies by product, supplier dispatch and destination. Processing time is separate from courier transit time. Rural, remote and oversized deliveries, public holidays and severe weather can add time. Please contact us before ordering for current guidance if your purchase is needed by a particular date.

For MyDuckling products, the supplier’s indicative transit times after dispatch are Auckland 1–2 business days, North Island 2–3 business days and South Island 3–5 business days. Rural or out-of-service areas may take 2–4 extra days. These are estimates, not arrival guarantees.

For PGNZ-supplied products, we are confirming supplier and address-specific timing rather than publishing one arrival window for every item. Check the product’s delivery information or contact us before ordering.

Delivery information provided when an existing order was accepted continues to apply to that order. If your order was confirmed as being fulfilled from overseas, please refer to that confirmation or contact us for an update. Nothing in this policy limits your rights under New Zealand consumer law.

5. Tracking & Notifications

A tracking link lands in your inbox the moment each parcel leaves the warehouse. If a supplier can’t provide live tracking, we’ll keep you updated manually.

6. Split Shipments

Your order may arrive in separate parcels at no extra cost when products are supplied or dispatched separately. We’ll send tracking information for each parcel when it is available.

7. Customs, Duties & Taxes

  • New Zealand: GST is collected at checkout, so there are no surprise fees on delivery.

8. Lost, Damaged, or Delayed Parcels

If your tracking shows “delivered” but nothing has arrived – or your items arrive damaged – email info@curiousmoonbeam.co.nz within 7 days. We’ll investigate and arrange a replacement or refund as swiftly as possible.

The seven-day contact request helps us investigate promptly; it does not limit your statutory consumer rights.

9. Our Climate Commitment

Every order plants one mangrove tree in Kenya and removes 1 kg of CO₂ from the atmosphere through our friends at Greenspark. Your parcel’s footprint is balanced before it even reaches your door.

10. Questions?

We’re here to help. Pop us a message at info@curiousmoonbeam.co.nz or via live chat, and Dom or Steph will get back to you faster than Luna can stack a ring tower upside‑down.

Thank you for supporting a small, family‑run store devoted to learning through play!

 

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